Saranest Cancellation Policy

1. General Information

At SaraNest, we understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy outlines the terms and conditions for order cancellations. By placing an order with us, you agree to the terms outlined below.

2. Cancellation Window

  • Domestic Orders:
    • Orders can be cancelled within 24 hours of purchase without any penalty. To cancel your order, please contact our customer service team as soon as possible.
  • International Orders (to selected countries):
    • Orders can be cancelled within 24 hours of purchase. Due to the complexities of international shipping, cancellations beyond this window may not be possible.
     

3. How to Cancel an Order

  • To cancel an order, please contact our customer service team:
    • Email: bfarmingfood@gmail.com
    • Phone: 014-3283495/014-3281495
    • Please provide your order number and reason for cancellation.
     

4. Refunds

  • If you cancel your order within the 24-hour cancellation window, you will receive a full refund to your original method of payment.
  • If you miss the 24-hour cancellation window, the order may have already been processed and shipped. In such cases, please refer to our Returns Policy for instructions on how to return the product for a refund.
 

5. Non-Cancellable Items

  • Certain items cannot be cancelled once the order has been placed. These include:
    • Custom or personalized products.
    • Items marked as final sale.
    • Perishable goods, including food products that have a limited shelf life.
     

6. Processing Time for Refunds

  • Refunds will be processed within 5-7 business days from the date of cancellation. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.
 

7. Changes to This Cancellation Policy

  • We may update our Cancellation Policy from time to time. Any changes will be posted on this page. We encourage you to review this Cancellation Policy periodically.
 

8. Contact Us

  • If you have any questions about our Cancellation Policy, please contact us:
    • Email: bfarmingfood@gmail.com
    • Phone: 014-3283495/014-3231495
    • Address: No 111, Lot 4193, Block 233, KNLD (PLOT 1 OF P/L 749), Jalan Semaba, Kuching, Sarawak.
     

Thank you for shopping with SaraNest. We appreciate your business and are committed to ensuring your complete satisfaction.