– Your Trusted Source for Bird Nest and Sarawak Local Products**
At SaraNest, we take pride in providing our customers with high-quality bird nest and authentic Sarawak local products. Your satisfaction is our priority, and we want to ensure a smooth and transparent process for refunds and returns. Please take a moment to review our Refund & Return Policy.
**1.1 Damaged or Defective Products:**
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We will guide you through the return process and arrange for a replacement or issue a refund, including any shipping costs incurred.
**1.2 Incorrect Items Received:**
If you receive an item different from what you ordered, please notify us within 7 days of receiving your order. We will arrange for the correct item to be sent to you, or you may choose to receive a refund, including any shipping costs incurred.
**2.1 Refund Eligibility:**
Refunds will be issued for eligible returns after the returned items are received and inspected. To be eligible for a refund, items must be in their original condition, unopened, and unused.
**2.2 Refund Process:**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 30 business days.
To initiate a return, please contact our customer service team at bfarmingfood@gmail.com or call 014-3231495 Provide your order number, a description of the issue, and any supporting images for damaged or defective items.
We currently do not offer exchanges. If you require a different product, please follow the return process, and place a new order on our website.
For any inquiries or assistance related to refunds and returns, please contact our customer service team at bfarmingfood@gmail.com or call 014-3231495.
SaraNest reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Please check our website for the most up-to-date policy.
Thank you for choosing SaraNest. We appreciate your trust in our products and are committed to providing you with an exceptional shopping experience.
